Privacy Policy

Last updated: 8 August 2026

DK Elite Build & Refurb Ltd ("we", "us" or "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and share information when you use our website, contact us or ask us to provide building and refurbishment services.

Data Controller

The data controller is:

DK Elite Build & Refurb Ltd
Company number: 17280003
Email: dkelitebuild@gmail.com
Phone: 07388 912626

Information We May Collect

• Contact details, such as your name, email address, telephone number and property address.
• Enquiry and project information submitted through forms, email, telephone, WhatsApp or social media.
• Property details, measurements, photographs, plans, quotations, invoices and records needed to assess or complete work.
• Communication records and notes relating to enquiries, quotations and projects.
• Limited technical and security information created when you use the website, including information processed by cookies and Google reCAPTCHA.

How and Why We Use Your Information

We use personal information to:

• respond to enquiries and arrange free property visits;
• prepare quotations and take steps requested before entering into a contract;
• schedule, manage and deliver agreed building or refurbishment work;
• coordinate trusted trades and suppliers where this is necessary for a project;
• manage payments, invoices, accounting and business records;
• protect the website, forms and business communications from spam, fraud or misuse; and
• meet legal, tax, insurance and regulatory obligations.

Depending on the circumstances, our lawful bases may include taking steps at your request before a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests or obtaining consent where consent is required.

Cookies and Third-Party Services

The website uses necessary technologies and may load third-party services such as Google reCAPTCHA, Trustindex/Google review content and links to social media platforms. These providers may process technical information under their own privacy terms. Please read our Cookie Policy for more information.

Who We Share Information With

We may share relevant information only where necessary with:

• employees, labourers, trusted subcontractors and specialist trades involved in your project;
• professional advisers, insurers, accountants and legal advisers;
• website hosting, email, form-security, IT and communication providers;
• suppliers where information is needed to arrange materials or services; and
• public authorities or regulators where disclosure is required by law.

We do not sell or rent personal information.

International Transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we expect the provider to use an appropriate legal safeguard for the transfer and protection of personal data.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, completing work, maintaining warranty and project records, resolving disputes and meeting legal, accounting, tax and insurance requirements. Retention periods vary according to the type of record and our legal obligations.

Security

We use reasonable organisational and technical measures to protect personal information. No website, email system or internet transmission is completely secure, so please avoid sending unnecessary sensitive information through an enquiry form.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• request deletion or restriction of processing;
• object to certain uses of your information;
• request data portability where applicable; and
• withdraw consent where we rely on consent.

We do not normally charge a fee for a data rights request. A reasonable administrative fee may be charged where a request is manifestly unfounded or excessive, or where further copies are requested, where permitted by law.

Complaints

Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

Changes to This Policy

We may update this policy when our services, website tools or legal obligations change. The latest version will be published on this page.

Contact Us

Questions or requests about this policy can be sent to dkelitebuild@gmail.com or by calling 07388 912626.